Tell us what went wrong at info@edwartens.com. We acknowledge within 2 working days and give a full reply within 14 days. Complaints from India under the IT Rules are acknowledged within 24 hours and resolved within 15 days; data-protection requests are answered within one month.
How to complain
Email info@edwartens.com with "Complaint" in the subject, your name, the email on your account and what happened. Include an order number if it is about a payment.
What happens next
- We acknowledge your complaint.
- Someone who was not involved looks into it.
- We give you a full answer. If it will take longer than the time below, we tell you why.
| Kind of complaint | We acknowledge | We answer or resolve |
|---|---|---|
| General | Within 2 working days | Within 14 days |
| Grievance from India under the IT Rules | Within 24 hours | Within 15 days |
| Data-protection request | Within 2 working days | Within one month |
Learners in India
Complaints and grievances under the Consumer Protection (E-Commerce) Rules 2020 and the Digital Personal Data Protection Act 2023 go to our Grievance Officer at Wartens Automation Private Limited, NVR Complex, Konappana Agrahara, Electronic City, Bangalore 560100, email info@edwartens.com (subject "Grievance"). The deadlines are in the table above. If you are not satisfied you may approach the consumer commission or, for data, the Data Protection Board of India.
Data protection complaints
If your complaint is about how we use your personal data, email info@edwartens.com with "Data protection" in the subject, as above. We reply within one month. If you are not satisfied with our reply, you can complain to the regulator: in the UK, the Information Commissioner's Office (ico.org.uk); in the European Union, the data protection supervisory authority of the country where you live or work; in India, the Data Protection Board of India, after you have first used our Grievance process above.
Unlawful content complaints in India
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, we acknowledge a complaint about unlawful content within 24 hours and resolve it within 15 days.
Learners in the UK and elsewhere
If we cannot resolve your complaint, you can take it to the courts of the country you live in, or, for data protection, to your data protection authority (in the UK, the Information Commissioner's Office). We are not required to use, and do not currently use, an alternative dispute resolution scheme. If we cannot settle your complaint, you can contact Citizens Advice (UK) or your local consumer body.
Reporting content
To report a review or other user content you believe is unlawful, abusive or infringes your rights, email info@edwartens.com with "Content report" in the subject, the page address and why. We act promptly, tell the person who posted it what we decided and why, and tell you the outcome.
Copyright
If you are a creator and a video lesson of yours is credited or used on edwartens.com in a way you do not want, email info@edwartens.com with "Copyright" in the subject and the page address. We remove or re-credit it promptly. Videos are played from your own YouTube channel; we never copy or host them.