Making a Complaint

How to complain

Email info@wartens.com with "Complaint" in the subject, your name, the email on your account and what happened. Include an order number if it is about a payment.

What happens next

1. We acknowledge your complaint within 2 working days.
2. Someone who was not involved looks into it.
3. We aim to give you a full answer within 14 days, and in any case within one month. If it will take longer, we tell you why.

Learners in India

Complaints and grievances under the Consumer Protection (E-Commerce) Rules 2020 and the Digital Personal Data Protection Act 2023 go to our Grievance Officer at Wartens Automation Private Limited, NVR Complex, Electronic City, Bangalore 560100, email info@wartens.com (subject "Grievance"). We acknowledge within 48 hours and resolve within one month. If you are not satisfied you may approach the consumer commission or, for data, the Data Protection Board of India.

Learners in the UK and elsewhere

If we cannot resolve your complaint, you can take it to the courts of the country you live in, or, for data protection, to your data protection authority (in the UK, the Information Commissioner's Office). We will tell you in our final reply whether an alternative dispute resolution scheme applies.

Reporting content

To report a review or other user content you believe is unlawful, abusive or infringes your rights, email info@wartens.com with "Content report" in the subject, the page address and why. We act promptly, tell the person who posted it what we decided and why, and tell you the outcome.

Copyright

If you are a creator and a video lesson of yours is credited or used on edwartens.com in a way you do not want, email info@wartens.com with "Copyright" in the subject and the page address. We remove or re-credit it promptly. Videos are played from your own YouTube channel; we never copy or host them.