Courses are free, so there is nothing to refund there. Internships have their own refund terms below. A certificate is digital and issued at once; if you live in the UK or the EU you have 14 days to cancel unless you asked for it to be issued straight away. If a certificate is wrong or faulty, we fix it or refund you.
What you can buy
The optional EDWartens Certificate of Completion for a course you have passed, and a Wartens internship. Learning on the free courses is free and is never charged.
Wartens internships, sold by Wartens Ltd (UK), have their own terms in the Internships section below.
If you live in the UK or the European Union
You have the right to cancel an online purchase within 14 days without giving a reason. For digital content such as a certificate, that right ends once we issue it, but only if you asked us to issue it immediately and acknowledged that you would lose the right to cancel. At checkout we ask you to confirm both, and we confirm them in your order email. If you did not, you can cancel within 14 days of your order for a full refund.
To cancel, email info@wartens.com with your order number, or use any clear statement. We refund within 14 days of your request, to the way you paid.
If you live in the UK, the statutory remedies of the Consumer Rights Act 2015 for faulty digital content (repair, replacement or a price reduction or refund) still apply after you have given up your right to cancel.
Everywhere
- Wrong details: if your certificate has a mistake (your name as it appears on your account, the course or the date), we correct and reissue it free.
- Faulty or not as described: if a certificate is not as described or cannot be verified because of our error, we fix it or, if we cannot, refund you in full.
- Charged twice or in error: we refund the duplicate or wrong charge in full.
- Changed your mind after it was issued: outside the UK and EU cancellation right above, we generally do not refund an issued certificate, but write to us and we will look at your case.
Nothing in this policy affects your statutory rights under the consumer law of the country you live in, including India's Consumer Protection Act 2019.
Internships
A Wartens internship is a structured online training internship run by Wartens Ltd (UK). The plan we offer is Core: it is free, its work is assessed by automated tests and AI review with no staff supervisor, and its certificate, letters, reports, extra project, mentor calls and posted items are optional add-ons you pay for. It is not employment and no stipend is paid. The rules below apply to anything you pay for.
- Full refund within 7 days. If you ask within 7 days of paying, less than 25% of your plan is done and no completion document has been issued, you get a full refund.
- After 7 days. There is no refund, except where we do not deliver (next point).
- If we do not deliver. If we could not deliver what we promised, for example a mentor call was never held, or your work was never assessed, we refund the part not delivered, or in full.
- Add-ons. Printed and framed documents cannot be refunded once dispatched. Extra 1:1s, reviews and mock interviews can be refunded until they are held.
- Documents. On a refund, any documents already issued for the internship are revoked, and their verification pages say so.
- Your statutory rights. If you live in the UK or the European Union, you also keep your 14-day statutory right to cancel a service before it starts, and nothing here limits it. Once the internship starts at your request, you pay for the part already supplied.
- How to ask. Email info@wartens.com with your intern number. Refunds go back to the way you paid, in the currency you paid, within 14 days of our agreeing them.
How refunds are paid
- Paid through Stripe (in the currency shown at checkout: US dollars, pounds sterling, euros, Swiss francs, Canadian, Australian, New Zealand or Singapore dollars, UAE dirhams or Saudi riyals): refunded in the currency you paid to the same card or account. Your bank decides the exchange rate if your account is in another currency.
- Paid in Indian rupees through Razorpay: refunded in rupees to the same method, with any GST charged reversed.
Refunds are made within 14 days of our agreeing them; your bank may take a few more days to show them.
Contact
info@wartens.com with your order number. See also making a complaint.