The short answer
If the player keeps loading, your network is probably blocking YouTube: try another network or your phone's data. If the player shows an error, use Open it on YouTube.
What does the player show?
What do you see where the video should be?
A spinner that never stops
Your network may block YouTube. Try another network or your phone's data.
An error message
Choose Open it on YouTube below the player.
Video removed
Tell us the course and module. Read the notes meanwhile.
The lessons are YouTube videos shown inside the course page.
- The player keeps loading: some school, office and public networks block YouTube. Try another network, or your phone's data.
- The player shows an error: choose Open it on YouTube below the player to watch the lesson there.
- Turn off browser extensions that block scripts or video, then reload the page.
- If the picture plays but there is no sound, check the volume in the player and on your device.
- Every module also has written notes, so you can keep learning while you sort it out.
Occasionally a creator removes or hides a video. We replace it where we can: tell us which course and module it is.
Captions depend on the creator. Many videos have YouTube's automatic captions, which are not always accurate; the written notes cover the same material.
Updated 22 October 2026
Related questions
- Which browsers and devices work?An up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies switched on so you stay signed in.
- Can I download or print the notes?Yes. The written notes are in a module's Reading tab. Use the printer button (Print these notes), then print or choose Save as PDF. On a phone, use your browser's own print or share menu.
- How do I talk to a person?Ask the AI assistant first. If it cannot help, choose Talk to a person to send a request. You can also email info@edwartens.com or call. Replies usually come within one working day.
- Can I learn on my phone?Yes. Lessons, notes, quizzes, your portal and the checkout all work on a phone. Course software such as TIA Portal installs on a Windows computer, so do those practical steps there.
- Our emails are going to spamSearch your spam, junk and promotions folders for EDWartens and mark our email as Not spam. Adding the sender to your contacts helps.
- A page will not load, or the site is slowReload, try another network or browser, and switch off extensions. If it still fails, send us the page address, what you saw, your device and browser, and a screenshot.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.