The short answer
Search your spam, junk and promotions folders for EDWartens and mark our email as Not spam. Adding the sender to your contacts helps.
Find our email
1Search for EDWartens
Include spam, junk and promotions.
2Mark it Not spam
Then add the sender to your contacts.
3Check your address
Is it the one on your account?
Our emails come from an EDWartens address. If you cannot find one:
- Search your mailbox, including spam, junk and promotions, for "EDWartens".
- Mark our email as Not spam and add the sender to your contacts.
- Check the email address on your account is the one you are reading.
- Check your mailbox is not full, and that a work or school mail filter is not blocking us.
Receipts, confirmation emails and replies to your requests all come from the same sender. Your receipt is also kept under Purchases in your portal, so you never depend on the email.
If you still do not receive anything, send us a request and mention the address you use.
Updated 22 October 2026
Related questions
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- Where are my receipts and orders?Under Purchases in your portal: every order with its status, a link to view the receipt and a PDF to download. A receipt for a paid order is also emailed to you.
- How do I talk to a person?Ask the AI assistant first. If it cannot help, choose Talk to a person to send a request. You can also email info@edwartens.com or call. Replies usually come within one working day.
- A video will not playIf the player keeps loading, your network is probably blocking YouTube: try another network or your phone's data. If the player shows an error, use Open it on YouTube.
- Which browsers and devices work?An up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies switched on so you stay signed in.
- Can I learn on my phone?Yes. Lessons, notes, quizzes, your portal and the checkout all work on a phone. Course software such as TIA Portal installs on a Windows computer, so do those practical steps there.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.