The short answer
Ask the AI assistant first. If it cannot help, choose Talk to a person to send a request. You can also email info@wartens.com or call. Replies usually come within one working day.
Reaching a person
1Ask the AI assistant
It answers from the Help articles.
2Talk to a person
Opens the request form.
3We reply by email
Usually within one working day.
Most questions are answered straight away by the AI assistant on this Help Centre. It answers from these Help articles, and it is an AI, not a person.
If it cannot solve your problem, you can reach the team:
- Choose Talk to a person on the Help Centre. This opens a request form.
- Fill in your name, email, a topic, and what happened. Add your order or certificate number if you have one.
- Press Send request.
Your request gets a number, such as EDW-00042. We email you a private link to follow it and reply to it. To find a request you already sent, use Find my request on the Help Centre with the email you wrote from.
Other ways
- Email: info@wartens.com
- Phone: +44 333 33 98 394 (UK) or +91 96 06 86 86 86 (India)
We reply in English, by email, usually within one working day. Please do not send passwords or card numbers.
For complaints, see How do I make a complaint?.
Other ways to reach us
info@wartens.com
Email
+44 333 33 98 394
Phone, UK
+91 96 06 86 86 86
Phone, India
Updated 22 October 2026
Related questions
- How do I make a complaint?Email info@wartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
- I was charged but did not get my itemCheck Purchases first: it can take a few minutes to complete. If your bank took the money and the order is not complete, send us a request with the order number and we will put it right.
- A page will not load, or the site is slowReload, try another network or browser, and switch off extensions. If it still fails, send us the page address, what you saw, your device and browser, and a screenshot.
- A video will not playIf the player keeps loading, your network is probably blocking YouTube: try another network or your phone's data. If the player shows an error, use Open it on YouTube.
- Which browsers and devices work?An up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies switched on so you stay signed in.
- Can I learn on my phone?Yes. Lessons, notes, quizzes, your portal and the checkout all work on a phone. Course software such as TIA Portal installs on a Windows computer, so do those practical steps there.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.