How do I make a complaint?
Email info@wartens.com with Complaint in the subject. We acknowledge it within 2 working days and answer within 14 days.
We are sorry something went wrong. Email info@wartens.com with "Complaint" in the subject, and include your order or certificate number if there is one.
We acknowledge complaints within 2 working days and aim to answer within 14 days. The complaints procedure explains what happens next and where to go if you are not satisfied.
Updated 27 September 2026
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Send us a request and we reply by email, usually within one working day.
Related answers
- Can I get a refund?Courses are free, so there is nothing to refund there. A faulty, wrong or duplicate certificate charge is corrected or refunded. Email info@wartens.com with your order number.
- What data do you keep, and how do I see it?Your account details, learning records, orders and support messages. We do not sell data or use targeted advertising. Email info@wartens.com with Privacy in the subject to see, correct or delete it.