The short answer
Email info@edwartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
A complaint, step by step
Day 0
You email info@edwartens.com with Complaint in the subject.
2 working days
We acknowledge it.
14 days
We aim to give a full answer.
One month
The latest we will answer in full.
We are sorry something went wrong. Email info@edwartens.com with "Complaint" in the subject. Include your name, the email on your account, what happened, and your order or certificate number if there is one.
What happens next
- We acknowledge your complaint within 2 working days.
- Someone who was not involved looks into it.
- We aim to give you a full answer within 14 days, and in any case within one month. If it will take longer, we tell you why.
The complaints procedure has the details.
Data protection complaints
If it is about how we use your personal data, put "Data protection" in the subject. We reply within one month. If you are not satisfied, you can complain to the regulator: in the UK, the Information Commissioner's Office; in the EU, the supervisory authority of the country where you live or work.
Learners in India
Grievances go to our Grievance Officer at Wartens Automation Private Limited, NVR Complex, Konappana Agrahara, Electronic City, Bangalore 560100, at info@edwartens.com with "Grievance" in the subject. We acknowledge within 24 hours and resolve within 15 days (the IT Rules deadlines). You may then approach the consumer commission or, for data, the Data Protection Board of India.
For a refund, see Can I get a refund?. For an everyday problem, talk to a person.
Which subject line?
What is your complaint about?
Service or a payment
Subject: Complaint
My personal data
Subject: Data protection
I am in India
Subject: Grievance, for the Grievance Officer
Our team does this for you
Log the complaint, acknowledge it and have someone not involved investigate and reply.
Updated 22 October 2026
Related questions
- Can I get a refund?Courses are free, so there is nothing to refund there. A wrong, faulty or duplicate charge is corrected or refunded. To ask, email info@edwartens.com or send a request with your order number.
- What data do you keep, and how do I see it?Your account details, learning records, orders, uploads and support messages. We do not sell data or use targeted advertising. You can download your data yourself, or email info@edwartens.com with Privacy in the subject.
- How do I talk to a person?Ask the AI assistant first. If it cannot help, choose Talk to a person to send a request. You can also email info@edwartens.com or call. Replies usually come within one working day.
- How do I report abuse or unlawful content?Email info@edwartens.com with Content report in the subject, the page address and why. We act promptly and tell you the outcome. Copyright concerns use Copyright in the subject.
- How do I get a copy of my data?In your portal, open Settings, then Privacy and data, and choose Download my data (JSON). You get one file with your details, courses, results, certificates, orders and more.
- How do I delete or limit my data?You can delete your whole account yourself in Settings, or switch off parts of what we do with your data, such as marketing emails, your portfolio or the talent pool. Some records the law requires us to keep.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.