The short answer
You can delete your whole account yourself in Settings, or switch off parts of what we do with your data, such as marketing emails, your portfolio or the talent pool. Some records the law requires us to keep.
Delete or just limit?
Do you want to leave EDWartens completely?
Yes
Download your data, then delete your account in Settings.
No, just less
Turn off emails, unpublish your portfolio or leave the talent pool.
Delete everything
Delete your account in Settings, under Privacy and data: see How do I delete my account?. It removes your account and everything in it. Download your data first.
Limit or remove parts
You do not have to delete the account to take things back:
- Marketing emails: turn off New courses and offers under Settings, then Notifications.
- Reminder emails: turn off Reminder emails in the same place.
- Cookies: choose Reject analytics, or change your mind with Cookie settings (see What cookies do you use?).
- Resume file: remove it under Careers.
- Portfolio and talent pool: unpublish your portfolio or leave the talent pool under Careers, with immediate effect.
- A certificate's public record: ask us to withdraw it.
What we must keep
Some records stay for the time the law requires, for example orders, invoices and tax records (usually 6 to 8 years). Support messages are kept for a limited time after the conversation ends. The privacy policy lists each one.
Ask us to do it
Email info@wartens.com with "Privacy" in the subject, from the address on your account, and say what you want removed. We reply within one month.
Switch off marketing emails
Your portal
- Click Settings
- Click Notifications
- Click New courses and offers
Switch it off
Our team does this for you
Remove data the learner cannot remove themselves, after confirming who they are and checking what must be kept by law.
Updated 22 October 2026
Related questions
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. Deleting is permanent and certificates issued to you stop verifying.
- How do I get a copy of my data?In your portal, open Settings, then Privacy and data, and choose Download my data (JSON). You get one file with your details, courses, results, certificates, orders and more.
- What data do you keep, and how do I see it?Your account details, learning records, orders, uploads and support messages. We do not sell data or use targeted advertising. You can download your data yourself, or email info@wartens.com with Privacy in the subject.
- What cookies do you use?Essential cookies keep you signed in and remember your choices. Analytics runs only if you accept it. Change your choice any time with Cookie settings at the foot of every page.
- Which features use AI, and what happens to my data?The AI assistant, the course AI tutor, the course advisor, CV and plan tools and the internship mentor and review use AI. What you type goes to AI providers to produce the answer. We do not sell it.
- How do I make a complaint?Email info@wartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.