The short answer
In your portal, open Settings, then Privacy and data, and choose Download my data (JSON). You get one file with your details, courses, results, certificates, orders and more.
Download your data
Your portal
- Click Settings
- Click Privacy and data
- Click Download my data (JSON)
A file saved to your device
You can get a copy of your data yourself, any time:
- Sign in and open Settings in your portal.
- Open the Privacy and data tab.
- Under Download your data, choose Download my data (JSON).
The file has your account details, courses and progress, assessment results, certificates, orders, CV, cover letters and learning plan. It is your own data only: no staff notes and no password.
You can download it up to five times an hour. A JSON file is plain text; most phones and computers open it in a text app or browser.
If you need more than the file
If you want something the file does not cover, or a copy in another format, or you cannot sign in, email info@wartens.com with "Privacy" in the subject from the address on your account. We reply within one month, and we may need to confirm who you are first.
Before you delete your account, download your data and anything you want to keep, such as certificates and receipts.
Our team does this for you
Prepare a copy of the person's data when the file in Settings does not cover what they ask for, or they cannot sign in.
Updated 22 October 2026
Related questions
- What data do you keep, and how do I see it?Your account details, learning records, orders, uploads and support messages. We do not sell data or use targeted advertising. You can download your data yourself, or email info@wartens.com with Privacy in the subject.
- How do I delete or limit my data?You can delete your whole account yourself in Settings, or switch off parts of what we do with your data, such as marketing emails, your portfolio or the talent pool. Some records the law requires us to keep.
- How do I talk to a person?Ask the AI assistant first. If it cannot help, choose Talk to a person to send a request. You can also email info@wartens.com or call. Replies usually come within one working day.
- What cookies do you use?Essential cookies keep you signed in and remember your choices. Analytics runs only if you accept it. Change your choice any time with Cookie settings at the foot of every page.
- Which features use AI, and what happens to my data?The AI assistant, the course AI tutor, the course advisor, CV and plan tools and the internship mentor and review use AI. What you type goes to AI providers to produce the answer. We do not sell it.
- How do I make a complaint?Email info@wartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.