Help Centre
Privacy, safety and complaints
Your data, cookies, complaints
- What data do you keep, and how do I see it?Your account details, learning records, orders, uploads and support messages. We do not sell data or use targeted advertising. You can download your data yourself, or email info@wartens.com with Privacy in the subject.
- How do I get a copy of my data?In your portal, open Settings, then Privacy and data, and choose Download my data (JSON). You get one file with your details, courses, results, certificates, orders and more.
- How do I delete or limit my data?You can delete your whole account yourself in Settings, or switch off parts of what we do with your data, such as marketing emails, your portfolio or the talent pool. Some records the law requires us to keep.
- What cookies do you use?Essential cookies keep you signed in and remember your choices. Analytics runs only if you accept it. Change your choice any time with Cookie settings at the foot of every page.
- Which features use AI, and what happens to my data?The AI assistant, the course AI tutor, the course advisor, CV and plan tools and the internship mentor and review use AI. What you type goes to AI providers to produce the answer. We do not sell it.
- How do I make a complaint?Email info@wartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
- How do I report abuse or unlawful content?Email info@wartens.com with Content report in the subject, the page address and why. We act promptly and tell you the outcome. Copyright concerns use Copyright in the subject.
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