Help Centre
Account and sign-in
Signing up, confirming your email, passwords, your details
- How do I create an account?Choose Start free, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Everyone signs in the same way: choose Log in at the top of any page and enter your email and password. Learners, employers and universities use the one form, and it opens your own portal.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- I forgot my passwordChoose Forgot password? on the sign-in form and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
- I cannot sign inCheck you have confirmed your email, that the address is right, and reset your password if you are not sure of it. After too many wrong tries, wait a little or reset your password.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
- How do I change my account type?Open Settings, then Account, and use the Account type card. Learner and Working professional switch at once; moving to Employer or University asks for your organisation's details.
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. Deleting is permanent and certificates issued to you stop verifying.
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