Help Centre
Payments, orders and refunds
Paying, currencies, receipts, discount codes, refunds
- How do I pay, and is it secure?Add the item to your cart, check out, and pay on a secure page run by Stripe or Razorpay. We never see or store your card details.
- Can I pay in my own currency?In some countries, yes: you are charged in pounds, euros and other local currencies. In India you pay rupees. Everywhere else you pay US dollars, with an approximate local figure beside the total.
- Which company takes my payment?Stripe payments are taken by Wartens Ltd in the UK. Rupee payments through Razorpay are taken by Wartens Automation Private Limited in India. Your receipt names the company.
- Where are my receipts and orders?Under Purchases in your portal: every order with its status, a link to view the receipt and a PDF to download. A receipt for a paid order is also emailed to you.
- Does my receipt show VAT or GST?Rupee payments through Razorpay include GST, shown on the receipt. Payments through Stripe carry no VAT and no Indian GST, and the receipt says so.
- My payment failed or is still pendingA failed payment takes no money, so you can try again. Most card failures are the bank blocking an international online payment: turn it on in your banking app and retry.
- I was charged but did not get my itemCheck Purchases first: it can take a few minutes to complete. If your bank took the money and the order is not complete, send us a request with the order number and we will put it right.
- How do I use a discount code?Type it in the Discount code box at checkout. A message tells you if it worked or why not: not valid, expired, not active yet or fully used.
- Can I get a refund?Courses are free, so there is nothing to refund there. A wrong, faulty or duplicate charge is corrected or refunded. To ask, email info@wartens.com or send a request with your order number.
- The 14-day right to cancel (UK, EU and Switzerland)If you live in the UK, the EU, the EEA or Switzerland, you can cancel within 14 days. At checkout you may be asked to start the item at once, which ends that right once it is supplied.
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