My payment failed or is still pending
A failed payment takes no money, so you can simply try again. If you were charged but have no certificate, send us a request with your order number.
If a payment fails or you close the payment page, no money is taken. Add the certificate again and check out.
An order you left without paying stays pending under Orders and receipts; it does no harm. If money did leave your account but you have no certificate, send us a request with the order number and we will sort it out quickly. A duplicate or wrong charge is always refunded.
Updated 27 September 2026
Did not answer your question?
Send us a request and we reply by email, usually within one working day.
Related answers
- How do I pay, and is it secure?Checkout takes you to a secure payment page run by Stripe or Razorpay. We never see your card details. Your receipt names the company that took the payment.
- Can I get a refund?Courses are free, so there is nothing to refund there. A faulty, wrong or duplicate certificate charge is corrected or refunded. Email info@wartens.com with your order number.
- Where are my receipts and orders?Under Orders and receipts in your portal: every order, its status and a PDF receipt. Receipts for paid orders are also emailed.