The short answer
Check Purchases first: it can take a few minutes to complete. If your bank took the money and the order is not complete, send us a request with the order number and we will put it right.
What happens next
Now
You send us the order number and the charge.
Same day or next
We check the payment with the payment company.
Usually 1 working day
We reply by email: completed, or refunded.
If your bank shows a charge, check these in order:
- Wait a few minutes and refresh Purchases in your portal. Some payments take a little while to confirm.
- Look at the order's status. Complete means it was paid and delivered; open the item from the order.
- Check your email, including spam, for the receipt.
- If the order says Waiting for payment or Payment did not go through but your bank has taken the money, tell us.
What to send us
Send us a request and include:
- the order number if you have it, or the date and amount
- the email address of your EDWartens account
- a screenshot of the bank charge, with your card number hidden
A person on the team checks the payment with Stripe or Razorpay and either completes your order or refunds you. A duplicate or wrong charge is always refunded.
Our team does this for you
Check the payment with Stripe or Razorpay, then complete the order or refund the charge.
Updated 22 October 2026
Related questions
- My payment failed or is still pendingA failed payment takes no money, so you can try again. Most card failures are the bank blocking an international online payment: turn it on in your banking app and retry.
- Where are my receipts and orders?Under Purchases in your portal: every order with its status, a link to view the receipt and a PDF to download. A receipt for a paid order is also emailed to you.
- Can I get a refund?Courses are free, so there is nothing to refund there. A wrong, faulty or duplicate charge is corrected or refunded. To ask, email info@wartens.com or send a request with your order number.
- How do I talk to a person?Ask the AI assistant first. If it cannot help, choose Talk to a person to send a request. You can also email info@wartens.com or call. Replies usually come within one working day.
- How do I pay, and is it secure?Add the item to your cart, check out, and pay on a secure page run by Stripe or Razorpay. We never see or store your card details.
- Can I pay in my own currency?In some countries, yes: you are charged in pounds, euros and other local currencies. In India you pay rupees. Everywhere else you pay US dollars, with an approximate local figure beside the total.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.