Can I get a refund?
Courses are free, so there is nothing to refund there. A faulty, wrong or duplicate certificate charge is corrected or refunded. Email info@wartens.com with your order number.
The courses are free, so there is nothing to refund there. For certificates:
- Wrong details: corrected and reissued free.
- Faulty or unverifiable certificate: fixed, or refunded in full.
- Duplicate or wrong charge: refunded.
- Changed your mind after the certificate was issued: generally not refunded, but tell us and we will look at your case.
Learners in the UK and EU have a 14-day right to cancel; see the 14-day right to cancel.
To ask, email info@wartens.com with your order number, or send us a request. Agreed refunds are paid within 14 days, to the method you paid with. Your statutory rights are not affected. The full refund policy has the details.
Updated 27 September 2026
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Related answers
- The 14-day right to cancel (UK and EU)UK and EU consumers can cancel within 14 days. At checkout you can ask for the certificate to be issued straight away, which ends that right once it is issued.
- My payment failed or is still pendingA failed payment takes no money, so you can simply try again. If you were charged but have no certificate, send us a request with your order number.