The short answer
Courses are free, so there is nothing to refund there. A wrong, faulty or duplicate charge is corrected or refunded. To ask, email info@edwartens.com or send a request with your order number.
How to ask for a refund
1Find your order number
It is in Purchases and on your receipt.
2Send us a request
Email info@edwartens.com or use the request form.
3We look at it
A person replies, usually within one working day.
4Refund paid
Within 14 days, to the way you paid.
The courses are free, so there is nothing to refund there. For things you paid for:
- Wrong details on a certificate: corrected and reissued free.
- Faulty or unverifiable certificate: fixed, or refunded in full.
- Duplicate or wrong charge: refunded.
- Changed your mind after a certificate was issued: generally not refunded outside the 14-day right to cancel, but tell us and we will look at your case.
- Internships and job simulations: a full refund if you ask within 7 days of paying, less than 10% of your plan is done and no completion document has been issued; after that no refund, except where we do not deliver. For a job simulation certificate or Premium: a full refund within 7 days if the final review has not started and no certificate has been issued. Printed and framed documents cannot be refunded once sent. Read the refund policy and ask us.
Learners in the UK, the EU, the EEA and Switzerland also have a 14-day right to cancel. See The 14-day right to cancel.
How to ask
Email info@edwartens.com with your order number, or send us a request. A person looks at it, since only the team can refund a payment.
Agreed refunds are paid within 14 days, to the way you paid and in the currency you paid in. If you paid by Razorpay in rupees, any GST charged is reversed. Your bank may take a few more days to show it. Your statutory rights are not affected.
What is refunded
| Detail | Refunded | Looked at case by case |
|---|---|---|
| Duplicate or wrong charge | Yes | No |
| Faulty certificate we cannot fix | Yes | No |
| Changed mind after issue | No | Yes |
| Internship or job simulation | No | Yes |
Refunded
- Duplicate or wrong charge
- Yes
- Faulty certificate we cannot fix
- Yes
- Changed mind after issue
- No
- Internship or job simulation
- No
Looked at case by case
- Duplicate or wrong charge
- No
- Faulty certificate we cannot fix
- No
- Changed mind after issue
- Yes
- Internship or job simulation
- Yes
Our team does this for you
Review the order and, if it qualifies, refund it through Stripe or Razorpay.
Updated 22 October 2026
Related questions
- The 14-day right to cancel (UK, EU, EEA and Switzerland)If you live in the UK, the EU, the EEA or Switzerland, you can cancel within 14 days. At checkout you may be asked to start the item at once, which ends that right once it is supplied.
- My payment failed or is still pendingA failed payment takes no money, so you can try again. Most card failures are the bank blocking an international online payment: turn it on in your banking app and retry.
- I was charged but did not get my itemCheck Purchases first: it can take a few minutes to complete. If your bank took the money and the order is not complete, send us a request with the order number and we will put it right.
- How do I make a complaint?Email info@edwartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
- How do I pay, and is it secure?Add the item to your cart, check out, and pay on a secure page run by Stripe or Razorpay. We never see or store your card details.
- Can I pay in my own currency?In some countries, yes: you are charged in pounds, euros and other local currencies. In India you pay rupees. Everywhere else you pay US dollars, with an approximate local figure beside the total.
Still need help? Visit the Help Centre or send us a request.
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Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.