The short answer
If you live in the UK, the EU, the EEA or Switzerland, you can cancel within 14 days. At checkout you may be asked to start the item at once, which ends that right once it is supplied.
Your 14 days
Day 0
You place the order and tick the box to start now.
Within 14 days
You can still cancel before it is fully supplied.
Once supplied
For a certificate, the right to cancel ends.
If you live in the UK, the EU, the EEA or Switzerland, you may cancel an order within 14 days of placing it, without giving a reason. Elsewhere, the refund policy applies.
The tick box at checkout
Digital items are supplied straight away. So if you are in one of those places and your cart has something chargeable, checkout shows an extra tick box. By ticking it you ask for the item to be supplied as soon as you have paid, and you accept that:
- a certificate, pass or mock exams: you lose the right to cancel once it is issued or supplied
- a paid internship or Premium job simulation (a service): you ask for it to start now. If you cancel after it has started, you pay a proportionate amount for what has been provided, and you lose the right once it has been fully provided
Your receipt records that choice. A certificate you paid for in advance can be cancelled until it is issued.
How to cancel
Email info@edwartens.com with your order number, or use the model cancellation form (you do not have to). We refund within 14 days of your request, to the way you paid.
A wrong, faulty or duplicate charge is always put right: see Can I get a refund?.
Does the 14-day right apply to me?
Do you live in the UK, the EU, the EEA or Switzerland?
Yes
You can cancel within 14 days, unless you asked to start now and it has been supplied.
No
The refund policy applies. Wrong or duplicate charges are always put right.
Our team does this for you
Record the cancellation and refund the order if it is within the right to cancel.
Updated 22 October 2026
Related questions
- Can I get a refund?Courses are free, so there is nothing to refund there. A wrong, faulty or duplicate charge is corrected or refunded. To ask, email info@edwartens.com or send a request with your order number.
- How do I pay, and is it secure?Add the item to your cart, check out, and pay on a secure page run by Stripe or Razorpay. We never see or store your card details.
- How do I make a complaint?Email info@edwartens.com with Complaint in the subject. We acknowledge it within 2 working days and aim to answer within 14 days, and in any case within one month.
- Can I pay in my own currency?In some countries, yes: you are charged in pounds, euros and other local currencies. In India you pay rupees. Everywhere else you pay US dollars, with an approximate local figure beside the total.
- Which company takes my payment?Stripe payments are taken by Wartens Ltd in the UK. Rupee payments through Razorpay are taken by Wartens Automation Private Limited in India. Your receipt names the company.
- Where are my receipts and orders?Under Purchases in your portal: every order with its status, a link to view the receipt and a PDF to download. A receipt for a paid order is also emailed to you.
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