The short answer
Choose Forgot password? on the sign-in form and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
Reset your password
Sign in
- Click Forgot password?
- Click Send me a link
- Click Open the email
- Click Set my password
Sign in with the new password
- On the sign-in form, choose Forgot password?
- Enter the Email address of your account and choose Send me a link. For your privacy, the page says the same thing whether or not an account exists.
- Open the link in the email within one hour.
- Enter your new password twice (at least 8 characters) and choose Set my password.
- Sign in with the new password.
Asking again cancels the earlier link, so always use the newest email. If you never confirmed your email address, do that first: see I did not get the confirmation email.
The reset link
1 hour
How long it lasts
8 characters
Shortest password
Newest only
A new link cancels the old
Updated 22 October 2026
Related questions
- I cannot sign inCheck you have confirmed your email, that the address is right, and reset your password if you are not sure of it. After too many wrong tries, wait a little or reset your password.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
- How do I create an account?Choose Start free, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Everyone signs in the same way: choose Log in at the top of any page and enter your email and password. Learners, employers and universities use the one form, and it opens your own portal.
- How do I change my account type?Open Settings, then Account, and use the Account type card. Learner and Working professional switch at once; moving to Employer or University asks for your organisation's details.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.