The short answer
Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
Where each detail lives
| Detail | Account | Sign-in and security |
|---|---|---|
| Name and phone | Yes | No |
| Email address | Yes | No |
| Country | Once in 30 days | No |
| Password | No | Yes |
| Sign out of other devices | No | Yes |
Account
- Name and phone
- Yes
- Email address
- Yes
- Country
- Once in 30 days
- Password
- No
- Sign out of other devices
- No
Sign-in and security
- Name and phone
- No
- Email address
- No
- Country
- No
- Password
- Yes
- Sign out of other devices
- Yes
Open Settings in your portal.
Account tab
- Name and phone: in Your details, then Save changes. Your name is printed on your certificates, so any certificate you hold is redrawn with the new name, with the same number. Use letters only, as the name should appear. To change the name on your certificates on purpose, use the Name on certificates tab: it asks you to confirm the name matches your ID, allows 3 changes in 30 days and lets you reissue one certificate. See My name is wrong on my certificate.
- Email address: choose Change email, enter the new address and your password. Open the link we send to the new address and press Confirm. Nothing changes until you do. Then every device signs out once and you sign in with the new address.
- Country: choose it and Save country. You can change it once in 30 days. If you have moved and need it sooner, see How do I reach a person?.
Sign-in and security tab
- Change password: enter your current password and the new one (at least 8 characters). Every other device signs out; this one stays signed in.
- Devices: choose Sign out of other devices if you used a shared or lost computer.
Changing your email
1Settings, Account
2Change email
New address and your password
3Open the link
Sent to the new address
4Press Confirm
Then sign in with the new address
Updated 22 October 2026
Related questions
- My name is wrong on my certificateBefore a certificate is made we ask you to confirm the name on it. To change it later, open Settings, then Name on certificates, change the name and tick the ID box. Your certificates are redrawn with the same number and link.
- How do I change my account type?Open Settings, then Account, and use the Account type card. Learner and Working professional switch at once; moving to Employer or University asks for your organisation's details.
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. Deleting is permanent and certificates issued to you stop verifying.
- How do I create an account?Choose Start free, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Everyone signs in the same way: choose Log in at the top of any page and enter your email and password. Learners, employers and universities use the one form, and it opens your own portal.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.