How do I change my name, email, country or password?
Everything is in your portal's Settings: name and phone under Account, email and country on the same page, and your password under Sign-in and security.
Open Settings in your portal:
- Name and phone: Account. Your name is printed on your certificates, and saving a new one redraws any certificate you already have, with the same number.
- Email address: Account, then Change email. Enter the new address and your password, then open the link we send to the new address and press Confirm. Nothing changes until you do, and your old address is told about it. Once it is confirmed, every device signs out and you sign in with the new address.
- Country: Account, then Country. You can change it once in 30 days. If you have moved and need it sooner, send us a request.
- Password: Sign-in and security. You need your current password. Changing it signs out every other device; the one you are using stays signed in.
Signed in on a shared or lost computer? Sign out of other devices is under Sign-in and security.
Updated 27 September 2026
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Related answers
- My name is wrong on my certificateCorrect your name in Settings, under Account. Your certificates are redrawn with the new name straight away, with the same number, so shared links keep working.
- How do I delete my account or my data?In your portal, open Settings, then Privacy and data. Download your data as a file, or delete your account with your password.