The short answer
Open Settings, then Account, and use the Account type card. Learner and Working professional switch at once; moving to Employer or University asks for your organisation's details.
Change your account type
Your portal
- Click Settings
- Click Account
- Click Account type
- Click Choose a type
- Click Confirm
Your account type is shown in Settings, on the Account tab, in the Account type card.
- Choose the type you want: Learner, Working professional, University or college or Employer.
- Read what changes, then confirm.
What happens next:
- Learner and Working professional switch at once. Your courses, portal and certificates stay the same.
- To Employer or University, you give your organisation's name and country (city and website are optional). You then open that portal when you sign in. Your learner record, courses and certificates are kept, not deleted. Our team verifies a new organisation, usually within one working day, and some actions wait until then.
- From Employer or University back to a learner account, you confirm your age, as at sign-up.
You cannot move straight from Employer to University, or the other way.
What a switch involves
| Detail | Learner or professional | Employer or University |
|---|---|---|
| Takes effect | At once | After organisation details |
| Courses and certificates kept | Yes | Yes |
| Team checks the organisation | No | Usually one working day |
| Portal you open | Learner portal | Employer or university portal |
Learner or professional
- Takes effect
- At once
- Courses and certificates kept
- Yes
- Team checks the organisation
- No
- Portal you open
- Learner portal
Employer or University
- Takes effect
- After organisation details
- Courses and certificates kept
- Yes
- Team checks the organisation
- Usually one working day
- Portal you open
- Employer or university portal
Updated 22 October 2026
Related questions
- Which account type should I choose?Learners and working professionals share the free learner account at Start free. Employers and universities or colleges each have their own sign-up page. Everyone signs in with the same Log in.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
- How do I create an account?Choose Start free, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Everyone signs in the same way: choose Log in at the top of any page and enter your email and password. Learners, employers and universities use the one form, and it opens your own portal.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- I forgot my passwordChoose Forgot password? on the sign-in form and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
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