The short answer
Check you have confirmed your email, that the address is right, and reset your password if you are not sure of it. After too many wrong tries, wait a little or reset your password.
What does the form say?
Which message do you see?
Please confirm your email
Open the link we sent, or choose Send the link again.
Invalid email or password
Check both, or use Forgot password?
Too many sign-in attempts
Wait the time shown, or reset your password.
Work through these in order:
- Confirm your email. If the form asks you to confirm your email first, open the link we sent, or choose Send the link again. See I did not get the confirmation email.
- Check the address. If you typed capital letters, the form offers the lower-case version: choose Use with your address.
- Check the password. "Invalid email or password" means one of the two is wrong. Use Show password to check it, or reset it.
- Too many attempts? The form tells you how long to wait. You can reset your password straight away instead.
- Cookies. Sign-in needs cookies. A private window, or clearing cookies, signs you out.
A sign-in lasts up to 30 days on each device. If none of this works, see How do I reach a person? and give the email you use.
Staying signed in
30 days
Longest sign-in on a device
Cookies on
Needed to stay signed in
Updated 22 October 2026
Related questions
- I forgot my passwordChoose Forgot password? on the sign-in form and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- Where do I log in?Everyone signs in the same way: choose Log in at the top of any page and enter your email and password. Learners, employers and universities use the one form, and it opens your own portal.
- Which browsers and devices work?An up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies switched on so you stay signed in.
- How do I create an account?Choose Start free, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
Still need help? Visit the Help Centre or send us a request.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.