I cannot sign in
Check the email is typed in lower case and that you confirmed it, then reset your password if needed. Clearing cookies signs you out, so sign in again after.
Work through these in order:
- Email in lower case. Type your email address in lower-case letters.
- Confirmed email. You cannot sign in until you have opened the confirmation link. See I did not get the confirmation email.
- Password. If you are not sure of it, reset it.
- Cookies. Sign-in needs cookies. Clearing them, or a private window, signs you out.
A session lasts up to 30 days on each device. If none of this works, send us a request with the email you use.
Updated 27 September 2026
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Send us a request and we reply by email, usually within one working day.
Related answers
- I forgot my passwordUse Forgot password on the sign-in page. We email a reset link that lasts one hour; set a new password of at least 8 characters.
- I did not get the confirmation emailCheck your spam or promotions folder, then ask for a new link from the sign-in panel or the Verify email page. Each link lasts 7 days, and a new one replaces the old.
- Which browsers and devices work?Any up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies on so you stay signed in.